RETURNS AND REFUNDS

RETURNS 

Our returns policy lasts 15 days. After 15 days of purchase, it will no longer be possible to offer returns or refunds.

To be returned, the products must not have been used and in the same condition as received. They must also be in the original packaging.

It is necessary to communicate by email to ragozzinoshop@gmail.com the will to make the return, indicating the order number.

Do not send products back without contacting us first.

There are some situations where the refund is only partially guaranteed:
- The products are not in the original condition, are damaged or with missing parts for reasons not due to our error.
- More than 15 days have passed since the date of purchase. 

SIZE CHANGE (IF APPLICABLE) 

In case of size change, you must communicate the will to ragozzinoshop@gmail.com We will send the courier for collection at the customer's expense and once we have received the product we will send it again.

REFUND (IF APPLICABLE) 

Once the return has been received and inspected, we will send an email to notify you that we have received the products and will notify you if the return has been accepted or rejected. 
If the return is accepted, the refund will be processed immediately and the credit will automatically be made available on the payment method used.

Late or missing refund 
If you haven't received your refund yet, please wait 5 days and check with your credit card provider
After 5 days, you can contact us at ragozzinoshop@gmail.com and we will try to give you more information ..

Exchanges (if possible) 
For defective or damaged products, if due to our faults, we will replace the product. It will be necessary to write an email to ragozzinoshop@gmail.com and send the product to: Emiliano Ragozzino - via fuorlovado 17 Capri Napoli IT 80073.